Privacy Policy

Effective Date: December 1, 2025

1. Introduction

Sailor.sh is an independent Kubernetes certification exam simulator. This Privacy Policy explains how we handle user data and ensure transparency regarding data collection and usage.

2. No Affiliation

Sailor.sh is not affiliated with, endorsed by, or associated with the Cloud Native Computing Foundation (CNCF), the Linux Foundation, or PSI. Any references to Kubernetes, CKAD, CKA, or CKS are for descriptive purposes only, and all trademarks belong to their respective owners.

3. Information We Collect

4. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining Sailor.sh and Sailor Cloud services
• Processing payments and managing subscriptions
• Improving our platform and developing new features
• Providing customer support and responding to inquiries
• Sending important service updates and notifications
• Analyzing usage patterns to enhance user experience
• Ensuring security and preventing fraud
• Complying with legal obligations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following limited circumstances:

• Service Providers: With trusted third-party service providers (like DodoPay for payment processing) who assist in operating our services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect the rights, property, or safety of Sailor.sh, our users, or others
• Consent: With your explicit consent for any other purpose

6. Payment Security

We prioritize the security of your payment information:

• All payments are securely processed through DodoPay, our trusted payment processing partner
• Sailor.sh does not store, process, or have access to your payment card information
• Payment data is encrypted using industry-standard SSL/TLS protocols
• DodoPay complies with PCI DSS (Payment Card Industry Data Security Standard)
• For detailed payment security information, visit DodoPay's official website

Any payment-related security concerns should be reported to both our support team and DodoPay directly.

7. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Industry-standard security protocols and practices
• Secure cloud infrastructure with backup systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Account Closure: Delete your account and associated data

To exercise these rights, contact us at privacy@sailor.sh.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services through analytics

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookies through your browser settings, but disabling them may affect functionality.

11. Third-Party Services

Our platform integrates with third-party services:

• DodoPay: Payment processing (subject to their privacy policy)
• Analytics Services: For usage analysis and improvements
• Cloud Infrastructure: For hosting and data storage

These services have their own privacy policies, and we encourage you to review them.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Use of Third-Party Tools

Sailor.sh may utilize open-source components and third-party tools, which are subject to their respective licenses. Users are responsible for reviewing those licenses where applicable.

14. No Guarantees

Sailor.sh is provided for educational purposes only. We do not guarantee:

• That the content reflects actual CKAD, CKA, or CKS exam questions.
• That using Sailor.sh will result in passing any certification exam.

15. Question Content

All questions in Sailor.sh are either originally created for educational purposes or contributed by community contributors. We do not copy or reproduce actual exam questions from any official sources.

16. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@sailor.sh
• General Support: support@sailor.sh
• Website: https://sailor.sh

17. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify users of significant changes via email or platform notification
• Post the updated policy on our website

Continued use of Sailor.sh after any changes implies acceptance of the updated terms.